Answers
Starting treatment brings a lot of questions. Here are the ones we hear most. If you do not see yours, call us any time at 713-904-4699, or get help now and we will reach out to you.
Getting Started
It starts with one phone call. Our admissions team is available 24/7 to talk through what is going on, answer your questions, verify your insurance, and help you decide on the right level of care. There is no obligation and the conversation is confidential. Call 713-904-4699 whenever you are ready.
You talk with a real person who listens, asks a few questions to understand your situation, and explains your options. If it is a fit, we verify your benefits at no cost and schedule an assessment. You are never pressured, and you decide every next step.
No. That is what the assessment is for. Most people do not know whether they need detox, residential, or outpatient care, and our team helps match you to the right level based on your health, history, and circumstances.
Yes. Your conversation and any treatment are protected by federal privacy law (HIPAA and 42 CFR Part 2). We do not share your information with employers, schools, or anyone else without your consent.
Paying for Treatment
Yes. We accept most major insurance plans, including Aetna, Cigna, Blue Cross Blue Shield, and UnitedHealthcare. Under federal parity law, most plans cover addiction treatment at parity with medical care. We verify your specific benefits for free before treatment begins.
We offer private pay with transparent pricing and no surprise billing. Many people choose private pay to keep treatment off their insurance record. Our admissions team will walk you through the options and costs on the call.
Cost depends on the level of care and length of stay, and on whether you use insurance or private pay. With insurance, your out-of-pocket cost depends on your plan, which we verify upfront. For private pay, we give you transparent pricing before anything begins so there are no surprises.
Treatment
Treatment is a continuum: medical detox, residential (inpatient) treatment, partial hospitalization (PHP), intensive outpatient (IOP), supportive outpatient, and aftercare. You start at the level that fits your needs and step down as you stabilize. We provide every level so you never have to switch providers.
Inpatient (residential) care means you live at a treatment campus with 24/7 support. Outpatient care means you live at home and attend sessions during the day or evening. Inpatient suits those who need detox or round-the-clock structure; outpatient suits those who can keep living at home while in treatment.
For some substances, yes. Alcohol and benzodiazepine withdrawal in particular can be medically dangerous and even life-threatening without supervision. Medical detox provides 24/7 monitoring and medication to manage withdrawal safely. We strongly recommend professional detox rather than quitting cold turkey.
Yes. Many people with addiction also struggle with depression, anxiety, trauma, or other conditions. Our dual diagnosis care treats substance use and mental health together at every level, because treating one without the other is a common reason recovery does not last.
We are the world's first Joint Commission-accredited drug and alcohol rehab program to combine positive psychology with proven, evidence-based treatment. Instead of organizing recovery only around what went wrong, we build on strengths and values to help people create a meaningful, sober life. Sobriety is the start; flourishing is the goal.
During Treatment
Often, yes, depending on the level of care. Online treatment and intensive outpatient programs are designed to fit around work or classes. Higher levels of care like detox or residential require time away, and job protection through FMLA may apply. We help you find the level that fits your life.
It varies by person and level of care. Detox often runs several days, residential commonly two weeks to 30+ days, and outpatient programs run several weeks with step-down support after. Recovery itself is ongoing, which is why aftercare and alumni support continue well beyond the formal program.
Treatment steps down rather than stops. After a program, aftercare, alumni community, and ongoing outpatient support keep you connected and supported. Staying engaged after the formal program is one of the strongest predictors of lasting recovery.
For Families
You do not have to wait for them to hit rock bottom or ask for help. A confidential call with our team can help you understand the situation and decide whether a professional intervention makes sense. Many people who enter treatment did not believe they needed it the day before they started.
Family involvement is built into care through family workshops and counseling. Addiction affects the whole family, so recovery works best when the people closest to you understand it and learn how to support recovery without enabling it.
Looking for support groups, crisis lines, and other Texas recovery organizations? Browse our community resources.
The fastest way to a real answer is a real conversation. Call us any time, day or night. Confidential and no obligation. Feeling overwhelmed by the options? Start here.